We live in an environment where disagreements turn ugly quickly, and our instinct is to return insult for insult - whether online or in person. However, responding in anger or becoming defensive results in unproductive and toxic conversations. In this video, Dr. Tim Muehlhoff shares a communication strategy that you can practice during disagreements to help the other person actually listen to what you are saying.
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Tim Muehlhoff is a professor of communication at Biola University and author of several books, including I Beg to Differ and Marriage Forecasting. For the past 18 years, he and his wife, Noreen, have been frequent speakers at FamilyLife marriage conferences. Muehlhoff regularly writes and speaks for the Biola University Center for Marriage and Relationships. Follow Dr. Muehlhoff on Twitter.